It is very difficult to deal with someone who is angry or upset on the phone. You can't see a face. You can't read the body language. You can't put a comforting arm around someone's shoulders. And when all this is happening in a foreign language, it is even worse. Here is a … [Read more...]
Consultants Can Turn Managers Into Slaves
For a long time, critics have argued that psychotherapy makes things worse, not better. Therapists, they say, reduce the dignity, autonomy and freedom of those who come to them for help. They force people to behave according to the ideas of others and to believe things about … [Read more...]
Four Strategies to Keep Your Employees Creative
The success of your business hinges on having a creative team of loyal and happy employees. Every single one of them plays a unique role in your company’s continued growth. This is why you should put employee satisfaction at the same level of importance as customer satisfaction. … [Read more...]
What is the Peter Principle?
You work hard, get noticed, and are promoted. However, being a good worker at one level does not mean you will be good at the next. In fact, you will probably be promoted until you reach a level where you are no longer good at all. In other words, an employee is promoted based … [Read more...]
How to Avoid BurnOut in Small Business (Infographics)
Not only is stress a detriment to your physical and emotional health, but it can hurt your company. Studies show that some one million people miss work every day due to stress. This results in a total loss of billions of dollars in the U.S. every year. If stress affects every … [Read more...]
5 Tips How to Write Good Emails
Believe it or not, there really was a time when people worked without email. The medium has so revolutionized the way we communicate in business that life without it is now hard to imagine. In this article, we look at how to combine basic business writing skills with an … [Read more...]
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