The call center industry has consistently provided stable jobs and is a significant contributor to the gross domestic product (GDP) of a country like the Philippines. As of 2024, the business process outsourcing (BPO) industry employs over 1.3 million people in the country. What … [Read more...]
The Technological Renaissance of Outsourcing: Future Directions for Call Centers in the Philippines
As the world increasingly shifts towards a digital economy, businesses are being compelled to adapt and evolve. For organizations across the globe, this transformation has been embodied by one of the most critical arms of business operations: customer service. Known for its … [Read more...]