The call center industry has consistently provided stable jobs and is a significant contributor to the gross domestic product (GDP) of a country like the Philippines. As of 2024, the business process outsourcing (BPO) industry employs over 1.3 million people in the country. What … [Read more...]
The Technological Renaissance of Outsourcing: Future Directions for Call Centers in the Philippines
As the world increasingly shifts towards a digital economy, businesses are being compelled to adapt and evolve. For organizations across the globe, this transformation has been embodied by one of the most critical arms of business operations: customer service. Known for its … [Read more...]
Creating a Cohesive Customer Experience
The growth of the online marketplace has certainly helped to spur entrepreneurialism. Not to mention that 2019’s Innovative Startup Act has been instrumental in supporting and encouraging a new generation of small business owners across the Philippines. However, for all the … [Read more...]
Improving Customer Care on the Phone
Our customers are becoming increasingly demanding. They often know exactly what they want and they expect us to provide it. They are growing more and more experienced and have learned to compare products. But our customers are more than that: they are our assets and are essential … [Read more...]
Top Tips to Utilise Social Media in Customer Service (Infographics)
It is clearly evident that to stay competitive and relevant in today’s fast-paced business environment; companies must compete on excellent customer service. Over the past few decades, customer service has become more developed and is now a multi-faceted arena which requires the … [Read more...]
Hiver – Turn Gmail Into A Help Desk (Product Review)
Good customer service has been known as one of the main criteria to make a successful business. To be able to do so, companies usually create a team to specifically handle issues, complaints, or simply messages from both potential and existing customers. Typically, email … [Read more...]