It is very difficult to deal with someone who is angry or upset on the phone. You can't see a face. You can't read the body language. You can't put a comforting arm around someone's shoulders. And when all this is happening in a foreign language, it is even worse. Here is a … [Read more...]
Is Calling or Texting Better for Communicating with Customers?
We no longer live in a world where calling is the only means of communication. The trend of mass text messaging isn’t only for personal relations, but for businesses as well. The time-honored method for communicating with customers has always been picking up the phone and … [Read more...]
Top Tips to Utilise Social Media in Customer Service (Infographics)
It is clearly evident that to stay competitive and relevant in today’s fast-paced business environment; companies must compete on excellent customer service. Over the past few decades, customer service has become more developed and is now a multi-faceted arena which requires the … [Read more...]
Hiver – Turn Gmail Into A Help Desk (Product Review)
Good customer service has been known as one of the main criteria to make a successful business. To be able to do so, companies usually create a team to specifically handle issues, complaints, or simply messages from both potential and existing customers. Typically, email … [Read more...]
How to Make Your Prospective Clients Trust You
A business without clients is not a business at all. Without a doubt, a business depends on its clients to keep running. Without stable customers or clients, then a company will die. For this reason, entrepreneurs or business people have to do their best not just to keep their … [Read more...]
A Simple Way to Build Customer Loyalty
Here in the Philippines, the salespeople that I usually deal with always call me sir whenever I do business with them. I feel honored and respected whenever a cashier, a waiter, a hotel receptionist or any business personnel is calling me in such manner. Well, it's better than … [Read more...]