Our customers are becoming increasingly demanding. They often know exactly what they want and they expect us to provide it. They are growing more and more experienced and have learned to compare products. But our customers are more than that: they are our assets and are essential … [Read more...]
How to Deal with Angry Callers
It is very difficult to deal with someone who is angry or upset on the phone. You can't see a face. You can't read the body language. You can't put a comforting arm around someone's shoulders. And when all this is happening in a foreign language, it is even worse. Here is a … [Read more...]
Is Calling or Texting Better for Communicating with Customers?
We no longer live in a world where calling is the only means of communication. The trend of mass text messaging isn’t only for personal relations, but for businesses as well. The time-honored method for communicating with customers has always been picking up the phone and … [Read more...]
Top Tips to Utilise Social Media in Customer Service (Infographics)
It is clearly evident that to stay competitive and relevant in today’s fast-paced business environment; companies must compete on excellent customer service. Over the past few decades, customer service has become more developed and is now a multi-faceted arena which requires the … [Read more...]
Hiver – Turn Gmail Into A Help Desk (Product Review)
Good customer service has been known as one of the main criteria to make a successful business. To be able to do so, companies usually create a team to specifically handle issues, complaints, or simply messages from both potential and existing customers. Typically, email … [Read more...]
How to Make Your Prospective Clients Trust You
A business without clients is not a business at all. Without a doubt, a business depends on its clients to keep running. Without stable customers or clients, then a company will die. For this reason, entrepreneurs or business people have to do their best not just to keep their … [Read more...]